Privacy Policy

This Privacy Policy applies to Sunline Energy ("Sunline", "we", "us", "our"). We are an Australian-owned renewable energy retailer based at Level 1, 92A Railway St, Altona, VIC 3018. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information that is reasonably necessary for our business activities, including:

• Contact details (name, email, phone number, address, postcode);
• Property and energy use information (roof details, current bills, system requirements);
• Identity information required for rebate applications and finance applications;
• Payment information for paid services;
• Information you provide via our website forms, phone calls, emails or in person;
• Technical information such as IP address, browser type and pages visited on our website.

We use your personal information to:

• Provide quotes, designs and installation services;
• Process rebate, finance and Small-scale Technology Certificate (STC) applications on your behalf;
• Communicate with you about your enquiry, system or service request;
• Provide ongoing aftercare, monitoring and warranty support;
• Comply with our legal, tax and regulatory obligations;
• Improve our services and website experience.

We may share your information with trusted third parties, only as needed to deliver our services, including:

• Accredited installers and electrical contractors completing your install;
• Product manufacturers for warranty registration and claims;
• Government agencies for rebate processing (e.g. Solar Victoria, Clean Energy Regulator);
• Finance providers if you elect to apply for finance through us;
• IT, hosting, CRM and analytics providers under appropriate confidentiality terms.

We do not sell your personal information to any third party.

With your consent, we may send you information about our products, promotions and energy tips. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us at support@sunlineenergy.com.au.

Our website uses cookies and standard analytics tools to understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site may not function correctly as a result.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Information is stored on secure servers, with access limited to staff who require it to perform their duties.

You may request access to the personal information we hold about you, or ask us to correct it, at any time. We will respond within a reasonable time and will not charge a fee for reasonable requests.

If you believe we have breached your privacy, please contact us at support@sunlineenergy.com.au or call 1300 767 652. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The current version will always be available on this page with the "last updated" date shown above.

For any privacy enquiry, please contact:

Sunline Energy
Level 1, 92A Railway St, Altona, VIC 3018
Phone: 1300 767 652
Email: support@sunlineenergy.com.au